CMSWire CONNECT | Customer Experience Conference 2023

Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

DXS VIRTUAL CONFERENCE

NextGen Customer Service Excellence

May 18-19, 2022

DXS VIRTUAL CONFERENCE

How Great Organizations Empower Customer Experience Teams

August 17-18, 2022

DXS VIRTUAL CONFERENCE

Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

CMSWIRE CONNECT IN PERSON

CMSWire CONNECT 2023 in Austin, TX

May 10-12, 2023

Recent Speakers

Ice-T The Original HustlerGangsta Rap Originator & Star, Law + Order

Sean AlbertsonHead of Client Experience Measurement & AnalyticsCharles Schwab & Co., Inc.

Michele BartramCustomer Experience OfficerU.S. Census Bureau

Tony ByrnePresidentReal Story Group

Kristine DeryResearch Scientist, Center for Information Systems Research (MIT CISR)MIT Sloan School of Management

Scott GallowayProfessor of Marketing; Author, Adrift; Host, Pivot; Creator, No Mercy/No MaliceNYU Stern

Lina TaylorTwo Time OlympianClose the Gap

CMSWire CONNECT Starts May 10th in Austin, TX

Days

Hours

Minutes

Seconds

Attendees Rave about CONNECT

96%

Agenda Satisfaction

“Loved the case studies and the different industries represented.”

86%

Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”

80%

Return Participation

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

"I thought you all nailed the conference experience. You've definitely set a bar."

"Great speakers, great format! I learned so much."

"The online platform was terrific!! It was super easy to navigate and use."

"I was one of the speakers and you guys treated us like rockstars and I appreciated that."

"Very good format versus others I've experienced recently. Quick sessions and great community engagement."

"I really enjoyed the event and appreciate the opportunity to participate. Happy Hour was absolutely wonderful!"

Conference Tracks

Designed for mid-to-senior level customer experience practitioners, the CONNECT conference program delivers a wealth of impactful knowledge.

Customer Experience Leadership

CX Leadership Topics

Designing Your CX Program
Managing Strategic Challenges in 2023
Privacy, Compliance & Customer Data Strategies
Infusing Agile CX into Your Organization

View the Agenda

Customer Journey Optimization

Journey Optimization Topics

Designing Your CX Program
Managing Strategic Challenges in 2023
Privacy, Compliance & Customer Data Strategies
Infusing Agile CX into Your Organization

View the Agenda

NextGen Customer Service

Customer Service Topics

Call Center Innovation & Intelligent Automation
Operationalizing Voice of the Customer - Best Practices
Privacy vs. Personalization in the Contact Center
Balancing Self Service, Bots and Human Touch

View the Agenda

The Modern CX Tech Stack
& Essential Platforms

Technology Track Topics

Designing the Modern MarTech + CX Stack
Customer Data Platforms vs Marketing Automation
Going Headless: Tech + Strategy + Team
Tools & Practices for Omnichannel Consistency
Infusing AI into your CX: Precursors, Best Next Steps

View the Agenda

The Future of Customer Experiences

Future CX Topics

Synthetic humans - your new CX workforce?
Digital twins, digital influencers & digital service
Avatars and the next generation of intelligent agents
Hyper-personalization with data integration & machine learning

View the Agenda

CONNECT with Transformational Leaders

Practical Knowledge, Impactful Networking

Tone down the noise — at CONNECT you will:

Gain skills and insights from respected industry peers
Explore the latest customer experience and customer services technologies
Make new connections in the friendly, focused CMSWire community

Who Should Attend

Customer Experience Executives

Customer Service Leadership

Digital Product Owners

Analytics and Optimization Owners

Take the Next Step

CMSWire CONNECT gives you unparalleled access to the latest independent research and the people leading our industry forward.

Home

NextGen Customer Service Excellence

How Great Organizations Empower Customer Experience Teams

Future CX - Blending Physical & Digital Experiences

CMSWire CONNECT 2023 in Austin, TX

Recent Speakers

CMSWire CONNECT Starts May 10th in Austin, TX

Attendees Rave about CONNECT

96%

“Loved the case studies and the different industries represented.”

86%

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”

80%

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

Conference Tracks

Customer Experience Leadership

CX Leadership Topics

Customer Journey Optimization

Journey Optimization Topics

NextGen Customer Service

Customer Service Topics

The Modern CX Tech Stack & Essential Platforms

Technology Track Topics

The Future of Customer Experiences

Future CX Topics

CONNECT with Transformational Leaders

Practical Knowledge, Impactful Networking

Who Should Attend

Take the Next Step

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The Modern CX Tech Stack
& Essential Platforms