Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences


NextGen Customer Service Excellence

May 18-19, 2022


How Great Organizations Empower Customer Experience Teams

August 17-18, 2022


Future CX - Blending Physical & Digital Experiences

October 26-27, 2022


CMSWire CONNECT 2023 in Austin, TX

May 10-12, 2023

Upcoming Speakers

Recent Speakers

Ajay AgrawalAjay AgrawalArtificial Intelligence & Machine Learning ExpertFounder of The Creative Destruction LabSean AlbertsonSean AlbertsonHead of Client Experience Measurement & AnalyticsCharles Schwab & Co., Inc.Michele BartramMichele BartramCustomer Experience OfficerU.S. Census BureauTiffani BovaTiffani BovaAuthor, GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your BusinessMichelle BradenMichelle BradenVice President, Global Talent DevelopmentWEXJonathan BrillJonathan BrillAuthor, “Rogue Waves” & Ret. Global FuturistHPInge De BleeckerInge De BleeckerPrincipal UX & Conversational AI Consultant | FounderoutriderUXRadhika DirksRadhika DirksCEO & FounderRibo AISeth EarleySeth EarleyCEO & FounderEarley Information ScienceAnnette FranzAnnette FranzCoach, Keynote Speakerauthor of Putting the "Customer" in Customer ExperienceMarkus GieslerMarkus GieslerEditor, Journal of Consumer Research & Professor of MarketingSchulich School of BusinessShawn GoodinShawn GoodinGlobal Director of Marketing Technology and AnalyticsSilicon Valley BankSimone Grapini-GoodmanSimone Grapini-GoodmanChief Marketing OfficerDiRxRich HeinRich HeinEICSMGNeil HoyneNeil HoyneChief Measurement Strategist At GoogleGoogleGreg KihlstromGreg KihlstromPrincipal, Chief StrategistGK5AKatie KingKatie KingFounder and CEOAI in BusinessDiane MagersDiane MagersFounder & CEOCustomer Experience Professionals AssociationOmar MillerOmar MillerDirector, MarTech Solutions and ImplementationFCB ChicagoJosé MoreyJosé MoreyCEOAd Astra MediaMark NardoneMark NardoneChief Marketing OfficerPANDom NicastroDom NicastroManaging EditorSimpler MediaPaul RoetzerPaul RoetzerCEO & FounderMarketing AI InstituteBrad SchlachterBrad SchlachterVPSimpler Media GroupAmy ShiojiAmy ShiojiSVP, Corporate Strategy and Experience OfficerStrategic EducationDoug StephensDoug StephensRetail and Consumer FuturistAuthor and Founder of Retail ProphetGene SutchGene SutchDirector, Revenue Strategy and AnalysisMetropolitan Washington Airports AuthorityStephanie ThumStephanie ThumFounding PrincipalPractical CXMatt WilliamsMatt WilliamsDirector of MarketingHilton


CMSWire CONNECT Starts May 10th in Austin, TX


Attendees Rave about CONNECT


Agenda Satisfaction

“Loved the case studies and the different industries represented.”


Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”


Return Participation

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

Conference Tracks

Designed for mid-to-senior level customer experience practitioners, the CONNECT conference program delivers a wealth of impactful knowledge.

Customer Experience Leadership

CX Leadership Topics

  • Designing Your CX Program
  • Managing Strategic Challenges in 2023
  • Privacy, Compliance & Customer Data Strategies
  • Infusing Agile CX into Your Organization
View the Agenda

Customer Journey Optimization

Journey Optimization Topics

  • Designing Your CX Program
  • Managing Strategic Challenges in 2023
  • Privacy, Compliance & Customer Data Strategies
  • Infusing Agile CX into Your Organization
View the Agenda

NextGen Customer Service

Customer Service Topics

  • Call Center Innovation & Intelligent Automation
  • Operationalizing Voice of the Customer - Best Practices
  • Privacy vs. Personalization in the Contact Center
  • Balancing Self Service, Bots and Human Touch
View the Agenda

The Modern CX Tech Stack
& Essential Platforms

Technology Track Topics

  • Designing the Modern MarTech + CX Stack
  • Customer Data Platforms vs Marketing Automation
  • Going Headless: Tech + Strategy + Team
  • Tools & Practices for Omnichannel Consistency
  • Infusing AI into your CX: Precursors, Best Next Steps
View the Agenda

The Future of Customer Experiences

Future CX Topics

  • Synthetic humans - your new CX workforce?
  • Digital twins, digital influencers & digital service
  • Avatars and the next generation of intelligent agents
  • Hyper-personalization with data integration & machine learning
View the Agenda

CONNECT with Transformational Leaders

Practical Knowledge, Impactful Networking

Tone down the noise — at CONNECT you will:

  • Gain skills and insights from respected industry peers
  • Explore the latest customer experience and customer services technologies 
  • Make new connections in the friendly, focused CMSWire community

Who Should Attend

Customer Experience Executives

Customer Service Leadership


Digital Product Owners

Analytics and Optimization Owners

Take the Next Step

CMSWire CONNECT gives you unparalleled access to the latest independent research and the people leading our industry forward.

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