About CMSWire - The Leading Community of CX Professionals

CMSWire - The Premier Community of Customer Experience Professionals

An Inc 5000 Company

Our Mission

Team CMSWire's mission is to advance the careers of our members via high impact knowledge, networking and recognition. Your success is our north star.

Our Community

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals. Today our community consists of over 5 million influential business leaders and senior practitioners, the majority of whom are based in North America and employed by medium to large organizations.

Not yet a member? Join as a free member today

Community Services

We keep our community informed and connected in the following ways:

Editorial Calendar

You can view our editorial calendar here. Got something to say? You may apply to join our Contributor Community. Please do note our content submission guidelines.

Editorial Team

Our editorial team consists of our core staff complemented by our over 400 strong Contributor Community, each specialized in one or more of our central topics. We welcome new writers on a regular basis. If you are interested in working with us on a regular basis, please get in touch

The CMSWire CONNECT Conference

Come learn and network with the CMSWire community! Our CMSWire CONNECT conference is the premier customer experience conference series in North America. During the global pandemic our conference (formerly known as DX Summit) was presented as a virtual conference series.

Great news! The CMSWire community is gathering again in person May 10-12, 2023 at the beautiful JW Marriott hotel in Austin, TX. Secure your tickets and lodging today.

The CMSWire CONNECT conference is simply the best customer experience conference in North America and a must-not-miss event for modern customer experience, digital experience and customer service professionals.

The Reworked CONNECT Conference

Our sister community, Reworked, gathers at the Reworked CONNECT conference (formerly known as Digital Workplace Experience). Reworked CONNECT is the premier gathering of North American employee experience, digital workplace and enterprise learning professionals.

Reworked CONNECT attendees will have the unique opportunity to see inside the world's most successful workplaces and discover the latest modern workplace trends, best practices and key research.

During the global pandemic the conference was presented as a virtual conference series. But in 2023 the Reworked community is returning to in-person events. Explore the Reworked CONNECT conference

CMSWire Mobile App

The CMSWire mobile app provides a personalized user experience and is packed with features that are constantly evolving via regular releases. It allows our community to connect to all of our news, events, podcasts and research anywhere at any time. Explore the CMSWire mobile app.

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The annual CMSWire IMPACT Awards include our “Customer Experience Leader of the Year” award — which recognizes the impact of senior customer experience leaders — and our team-level awards that recognize excellence in a number of additional categories. Learn more and submit awards applications here.

Employee experience and digital workplace leaders may also be interested in exploring the Reworked IMPACT Awards associated with our sister publication, Reworked.co.

CMSWire Advisory Board

The CMSWire Advisory Board is comprised of industry leaders and practitioners in the fields of digital experience, customer experience, digital workplace and information management. Initially created in September 2015, each new board provides input, advice and feedback to the CMSWire editorial staff and the DX Summit event staff.

CMSWire CX Research Board

The Customer Experience Research Board consists of business leaders who are involved in developing and managing the customer experience programs in their organizations. The purpose of the board is to conduct industry research on the emergence and development of customer experience technologies and best practices, and to connect customer experience professionals to relevant and timely research. Learn more about the Customer Experience Research Board here.

Email Newsletters

We offer regular email newsletters to CMSWire members (become a CMSWire member here). Our newsletters contain the latest news, analysis, research and event highlights. All of our email communications strive for 100% compliance with the 2003 CAN-SPAM Act.

Copyright, RSS and Content Syndication

This website is published by Simpler Media Group, Inc. and its content is copyrighted by Simpler Media Group, Inc. with all rights reserved.

We make all of our article headlines and summaries available via an RSS News Feed. You are welcome to include syndicated CMSWire.com headlines in other, appropriate websites or applications, but only on the condition that you always link the headline directly back to original article.

If you do not do this, we will automatically consider your usage to be in violation of our copyright and will take action accordingly.

Note: We reserve the right to revoke the use of our syndicated content at any time and for any reason. Please do send us an email if you plan to use our content — we'd be happy to discuss your ideas and how we can possibly work together.


Simpler Media Group is an approved provider of credits through both the HR Certification Institute (HRCI) and the Society for Human Resources Management (SHRM).

Our events that are approved for credits through HRCI and SHRM will be clearly labeled and may include CMSWire webinars, Reworked webinars, our virtual conferences, and our Digital Workplace Experience conference.

Contacting Us


Tel: +1 800-939-1913 (ext 8 for name directory)

Twitter: @cmswire

LinkedIn: CMSWire company page

Headquarters & Finance:

Simpler Media Group, Inc.
600 California St., 11th Floor
San Francisco, CA 94108 USA

New York:

Simpler Media Group, Inc.
244 5th Avenue, Suite 1942
New York, NY 10001 USA


Simpler Media Group, Inc.
444 N. Michigan Avenue, Suite 1200
Chicago, IL 60611 USA

Submitting Your Press Release

We welcome on-topic press releases. Please note however we tend to only cover news related to products, industry events and mergers or acquisitions. Our apologies in advance, but we tend to ignore news about your latest partnership, major sales deal or website redesign. With that qualifier in mind, please submit your news and tips here.

Interested in Sponsored Content? We do offer a limited number of sponsored content opportunities. Please get in touch with our Sales team to discuss.

Guest Writers and Content Contributors

Do you have something to say? We understand the importance of generating credible content and will work with you to achieve this goal. Please read our content submissions guidelines.

Advertising & Marketing Services

We offer a number of CMSWire advertising optionsLearn more »


About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.


Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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