Brianna Langley

Contributing Author
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Reporting from
Knoxville, Tenn.
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Brianna is a CX professional always looking for the best way to drive competitive strategy through engaging customer experiences.

After years of honing her storytelling skills as a marketing copywriter and editor, and then as a PR and media relations specialist, she’s developed a passion for building brand awareness through digital touchpoints, with a focus on driving customer retention and revenue growth.

Feel free to connect with her on LinkedIn.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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